Care Coordination: Enhancing the RN Skill Set

Care Coordination: Enhancing the RN Skill Set

Type: Blended Online Course 
Date: September 28 - November 9, 2017
Location: Online

Contact Hours


Why “care coordination” and why now? Care coordination has been proposed as a solution to many of the seemingly intractable problems of American health care: high costs, uneven quality, and too frequent disappointing patient outcomes. The demand for improved coordination of health care will only increase as providers seek to implement more patient-centered and cost-effective services at both state and national levels for Medicare, Medicaid, and privately insured individuals.

Coordination of care is not a new idea, and it is certainly not new to registered nurses. In light of changing patient needs, health initiatives such as the Institute for Healthcare Improvement’s (IHI) “Triple Aim Initiative,” emphasize the importance of care coordination in improving care of individuals, improving the health of populations, and reducing the per capita cost of health care. Different care settings, patients’ needs, and availability of resources may influence the selection of a care coordinator. For many patients, the registered nurse is the most appropriate care coordinator. Are you prepared to succeed in this brave new world?

In this interactive 6-week blended course, combining independent study and live instructor led sessions, you will gain key insights into care coordination. Join with learning facilitator Faith Jones, MSN, RN, NEA-BC as she shares specific knowledge, skills, and abilities RNs need to excel in this role. With these new skills you will be positioned to bring more value to your practice setting.

Note: Learners should plan to spend 1 to 1.5 hours per week in this interactive blended learning course.

Event Details


Required Live Discussions:
October 5, 12, 19, 26, November 2, 9, 2017

Discussion Times:
7:00-8:00 PM Eastern Time

Videos Available:
Recorded presentations will open September 28, 2017 and will remain available for the duration of the course.

Registration Closes:
October 4, 2017 at 7:00pm Eastern Time

Course content will open September 28, 2017. Content will remain open until December 7, 2017- four weeks after the last live discussion.

Key Learning Outcomes


After attending this interactive educational series, you will be able to:

  • Identify the seven domains of care coordination in the primary care setting
  • Develop patient-centered plans of care
  • Understand the concepts of motivational interviewing, Socratic questioning, and appreciative inquiry to engage patients in their care
  • Identify clinical and non-clinical community resources
  • Understand how community resource engagement impacts care coordination
  • Explain the role of care coordination in team-based care as related to new payment methodologies

Presented By


Faith M. Jones, MSN, RN, NEA-BC, is the Director of Care Coordination and Lean Consulting for HealthTechS3. Ms. Jones began her healthcare career in the US Navy over 30 years ago. She has worked in a variety of roles in clinical practice, education, management, administration, and consulting. Her knowledge and experience spans across various settings including ambulance, clinics, hospitals, home care, and long-term care with a focus on rural healthcare where it is not uncommon to wear many hats. In her leadership role, she has been responsible for the operational leadership for all clinical functions including multiple nursing specialties, pharmacy, laboratory, imaging, nutrition, therapies, as well as administrative functions related to quality management, case management, medical staff credentialing, staff education, corporate compliance, and community networking. She has held a variety of leadership positions in the profession of nursing currently serving as a Director at Large on the American Nurses Association Board of Directors and the Chair of the ANA-PAC. Ms. Jones received her initial nursing degree from Ventura College in Ventura California, an undergrad degree in nursing from the University of Wyoming, and her graduate degree in nursing administration and education from the University of Phoenix. She currently holds a certification from the American Nurses Credentialing Center as a Nurse Executive Advanced, is a fellow of the American Nurses Advocacy Institute, and holds certifications in Lean for Healthcare.

Pricing Information

4 seats available.
Price: $319.00

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